Excellence in Service Innovation

The winning entry will show:

  1. A high degree of creativity and originality demonstrated in developing new servicing approaches, methods, or solutions.
  2. The effectiveness of the innovation in addressing specific challenges or pain points in servicing, such as improving efficiency, reducing costs, or enhancing customer satisfaction.
  3. The extent to which the innovation focuses on understanding and meeting all needs, preferences, and expectations, resulting in a more personalised and satisfying servicing experience.
  4. The effective use of technology, digital tools, or automation to streamline servicing processes, enhance efficiency, and improve the customer experience.
  5. The degree of collaboration and partnership involved in developing and implementing the innovation, including cross-functional teamwork, external partnerships, or co-creation with customers.

Judging criteria

  • Achievement and Impact
  • Innovation and Creativity
  • Leadership and Collaboration
  • Sustainability and Long-Term Vision
  • Alignment with LEEA's Mission and Values

Essential Information

  • Before applying, please ensure you read the Terms and Conditions
  • When requested, please enter your full contact information. This information is used to contact you or to create other material in relation to your application (certificates, trophies etc.)
  • LEEA reserves the right to withdraw this award and reinstate this category the following year in the event that nominations are insufficient or unsuitable